Well, it was bound to happen sometime.  The world has gone mobile and we have followed suit.  This is the v1 edition of our mobile app and I have to say, as a completely unbiased key member of the development team, I’m really happy with how this worked out (I’ll try not to break my… Read more »

In a perfect world of personal service firms you would have just one rate card to use for billing out all of your customers.  Unfortunately, this usually is not the case.  For most small businesses they tend to set different rates across their client base.  You may do a favor for your Aunt Myrtle and design… Read more »

I recently met with entrepreneur David Cummings, recent founder and CEO of Pardot.  He is a local Atlanta guy that just sold his company for $100M to ExactTarget.  He’s a fairly young guy, but seasoned beyond his year’s in business.   He is a very calculated, disciplined, and focused guy, but highly open and engaging.  He definitely is inviting… Read more »

Introducing our latest free product offering: The SherpaDesk Chrome Extension. First off, let me say that I am biased on this a bit because I’m the one that built it, but this is the coolest thing since President Bush Sr. threw up on the Emperor of Japan! (Yeah – that happened) Let’s go over it a… Read more »

Here is a quick 2 minute video on how you can start capturing and updating your customer’s support issues using your company’s own support address.