We've designed SherpaDesk with businesses like yours in mind. We're also cloud-based and work hard to make sure that we’re easy to use. Our mobile app provides full functionality so that you can be as efficient in the field as in your office. We’ve also made sure that SherpaDesk integrates seamlessly with QBO, XERO, and FreshBooks.
For these reasons, and a few more described below, you will find more than a few incentives to switch to SherpaDesk today.
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| Complete IT Service Desk |  |
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SherpaDesk is all you need to run your IT Helpdesk business well. | ||
| CRM | |
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We’ve designed SherpaDesk to be the best CRM for Professional Service Teams & MSPs. | ||
| Time and Billing | |
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Easily keep track of all your billable and non-billable time. | ||
| Contract Management | |
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Our Smart Contracting feature tailors contracts to your customer's specific needs. | ||
| Ease of Use | |
We work hard to make sure SherpaDesk is very easy to use. | |||
| Intuitive Interface | |
Intuitive and easy to use, so you can focus on the important things. | |||
| Asset Management | |
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State of the art asset management & inventory tracking, including hand-held scanning integrations for fast inventory. | ||
| Project Tracking | |
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Organize your client’s support requests, tasks, time logs and more in one central location. | ||
| Detailed Reporting | |
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Fully integrated real-time analytics to get the data you need, when you need it. | ||
| Remote Assistance | |
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Help customers remotely from anywhere in the world. | ||
| Chat Functionality | |
Chat with your team with Skype integration right inside tickets. | |||
| Web Portal | |
Offer your customers a fully branded web portal to interact with your services. | |||
| To-Do Lists | |
Stay on top of all your to-dos with our fully integrated task management app. | |||
| Customizable Interface | |
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Fully customizable workspace to help you be more efficient. | ||
| Affordable to Small Teams | |
Simple pricing. No contracts. Always free for the first tech. | |||
| Mobile Application | |
SherpaDesk’s mobile application offers full functionality in the field. | |||
| QuickBooks Integration | |
One-click QuickBooks sync of all your customer’s billable information. | |||
| Salesforce Integration | |
Seamless Salesforce integration with full customer details sync. | |||
Your time is a valuable resource and it should be focused on growing your company. The last thing you need is to spend time managing your support tools. The simplicity in setting up SherpaDesk, the ease of use for your clients to create support tickets and the deep integrations into leading business solutions allow you to focus on what you love doing: Growing Your Business. Not spending time on things you don’t.
You love your customers and want to provide the best personalized service for them. SherpaDesk seamlessly integrates into your email and all of your threaded conversation is added to a ticket’s history log. Multiple drop boxes mean you can have customer questions routed to a service technicians while server alerts can be routed to another team.
When your service automation tool is complicated, it can add hours of wasted time not just during setup, but also in day to day management of your company. Your team needs to be able to quickly respond to customer issues, log billable and non-billable time and track expenses. SherpaDesk is lightweight enough to easily perform key functions, but robust enough to manage your business.
Add time over email, mobile or from the web. Make sure billable time or expenses don't fall through the cracks.
Add or transfer tickets to team members to assist in resolutions. Everyone gets alerted on updates or changes.
Technicians are able to compare themselves against how the rest of the company is performing.
“The customer interface is easy to use and teach to our employees and easy to use on the technician side.”
“We have been using SherpaDesk for almost a year and are pleased with the ease and flexibility of the system.”
“I spent 3 months through different solutions before deciding on SherpaDesk.”
| 1 AGENT | 3 AGENT | 5 AGENT | 10 AGENT | |||
| SherpaDesk | FREE | $82/month | $164/month | $369/month | ||
| Autotask | $70/month | $165/month | $250/month | $500/month | ||
| Autotask w/ QuickBooks |
$95/month | $210/month | $350/month | $700/month | ||
| Annual Savings | $648 - $1,140 | $996 - $1,526 | $1,032 - $2,232 | $1,572 - $2,400 | ||
SherpaDesk’s pricing is not hidden and we don’t require you to talk to a salesperson for a demo first before you can get a quote. The first tech license is always FREE and then for each additional agent it’s $39/month. This includes time tracking, mobile device access and QuickBooks integration. No initiation fees or annual commitment.
