Customer needs are always changing, especially when it comes to keeping up with managing and servicing their technology. But one thing that remains consistent is the level of service customers expect (and often demand) when they connect with your help desk. Your help desk is the face and voice of your business for customers in distress. It is the first and often the only opportunity you and your team have to interact with customers.
Let's face it, when it comes right down to it, customers don't necessarily care how much you do for them. It is their perception of what you are doing for them and how quickly. That's why maintaining a superior help desk is central to the success of your IT business. If your help desk is consistently providing quality service, your relationship with your customers and your retention of those customers will easily become the most important driver of business growth.
So as a partner in your growth and success, we've pulled together six tips that have allowed us to create a winning help desk for our SherpaDesk clients to share with you. Check it out and feel free to share some of the things you're doing that keep your customers happy.