Top Tech Turkeys of 2023

By: Nick Saraev on 11/22/23 12:41

Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data ...
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System

By: Nick Saraev on 11/15/23 10:19

Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a ...
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IT Helpdesk Automation: A Game Changer For MSPs

By: Nick Saraev on 11/1/23 20:28

As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased ...
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Halloween Horror Stories: IT Disasters MSPs Can Learn From

By: Nick Saraev on 10/25/23 13:52

Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. ...
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Mistakes MSPs Make With IT PSA Software (and How To Avoid Them!)

By: Nick Saraev on 10/18/23 16:31

Professional Services Automation (PSA) software is changing how MSPs manage core business functions worldwide. The global market for PSA solutions has reached over $10 billion and ...
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The Importance of Cybersecurity For MSPs: How To Keep Your Clients Safe

By: Nick Saraev on 9/27/23 19:03

In today's digital age, safeguarding customer data is paramount – and for Managed Service Providers (MSPs), cybersecurity is mission-critical to the survival of the businesses ...
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MSP Growth Hacks: How To Ignite Your Expansion Strategy

By: Nick Saraev on 9/20/23 17:47

Picture this: Most MSP companies and IT Helpdesks dream of exponential growth, but here's the jaw-dropping reality - a whopping 77% of MSPs are either hovering around their ...
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Optimizing Content Marketing For MSPs

By: Nick Saraev on 9/13/23 18:20

Sadly, the term content marketing is starting to get a bad reputation. With the advent of generative artificial intelligence, the internet is filled with repetitive, ...
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