Kickstart Your Small Business Into Success with a Professional Service Automation Solution

By: Patrick Clements on 10/10/17 10:29

By Patrick Clements, CEO SherpaDesk.com I believe that having a Professional Services Automation Solution is the secret sauce for small businesses, freelancers, and startups who ...
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The Ticket Trick Hack

By: Patrick Clements on 9/27/17 18:04

Several concerned users have reached out to me with questions about the so-called Ticket Trick Hack discovered by a hacker named Inti De Ceukelaire. You can read the original ...
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Our Business Journey from Flat-Line Hell to Better Business Heaven

By: Patrick Clements on 4/2/17 19:40

One year ago, our executive team was altogether sharing a call to discuss our next business moves. Despite having the whole team together, the call was silent. The ...
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Why and How to Measure Your MSP Business

By: Patrick Clements on 11/10/15 23:25

When we first started running our MSP business, we weren’t very focused on key performance indicators and measuring the business. We set up shop, went to work finding clients, ...
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How to Implement New Software

How to Build an Invoicing Process in 7 Steps

By: Patrick Clements on 11/9/15 8:24

When we first started out, we were just some recent college grads who needed to go to work. The idea of creating a company to help folks with IT issues seemed like a no-brainer. ...
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Customer Spotlight: Matt Cabanas - A Team of One

By: Patrick Clements on 10/29/15 1:04

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6 Ways to Build a Winning Help Desk

By: Patrick Clements on 10/14/15 8:14

Customer needs are always changing, especially when it comes to keeping up with managing and servicing their technology. But one thing that remains consistent is the level of ...
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Simplify Your Business in 5 Steps - an MSP Infographic

By: Patrick Clements on 10/5/15 7:38

It's a fact; complexity has a negative impact on productivity, workplace morale, and customer satisfaction.
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