Developer's Corner November 2018

by Eugene Tolmachov

In this month's "Developer's Corner" we bring you the latest updates to our SherpaDesk Mobile App: Smart Contracts & New Ticket Filters.

The life of the field technician just got easier because we're excited to announce a few new features that will enhance the mobile SherpaDesk experience for our users, especially technicians in the field who use our mobile app to manage their day to day tasks. This update is already live for all mobile devices.

Cool New Features

1) Smart Contracts and Prepaid Packs

Keeping track of and recording recurring billing items each month can be a pain. With SherpaDesk Smart Contracts feature, each contract can include its own rate plans, recurring expense items, mileage rates, and pre-paid packs. This feature ensures that your organization is accurately keeping track of all your billable services and rates across all of your customers.

2) Ticket Filters by Account, Location & Technician

With SherpaDesk's mobile app on your device, you can now go directly to tickets assigned to specific accounts, locations or technicians (using a lot fewer clicks).

You can access these top-level filters easily by going to the main menu.

Tip: When you click the green ‘Add’button, your account, location or technician will be pre-populated. You now are able to locate tickets easier and create new tickets with fewer clicks!

3) Change Subject of a Ticket

We've implemented a long-awaited function to change the subject of an existing ticket and to add the next step with the mobile app.

We've added an edit button to the right side of a ticket.

We’re constantly working on improving the user experience on our mobile (and desktop) app by listening to our user's needs and working towards a solution to help make their experience as easy and intuitive as possible.

Some Upcoming Updates:

 • Call to Tech feature

 • Transfer Notes

 • Add Response time on each ticket response

 • Add Time to closed Tickets

 • Individual ticket email address. Copy a ticket’s email in one tap.

 • Non-working time