by Eugene Tolmachov
We’ve improved the usability of our mobile app by adding a ‘Ready to Invoice’ section. Techs can now see a queue of invoices that need to be reviewed before being sent out to the customers. Techs can now switch between invoices that have been delivered to the ones that need to be reviewed.
Hot tip: Techs can now access invoices from the Accounts page. This will show only invoices related to the current account. Also when creating invoices from the Accounts page, the mobile app will automatically pre-populate the account name.
If a tech or user has a phone number stored in their profile, he or she can now start a call directly with a single tap on their smartphone by using the ‘Call Now’ button.
Techs can now add transfer notes when they transfer a ticket to other techs.
This is a popular request we’ve finally added to the mobile app! Many users have asked us to include the log time in ticket communications. This makes the time easy to read when a response gets posted.
We’ve included a restriction to force a time entry when closing out tickets. Administrators can enable this requirement to make sure that techs add their time before they complete a ticket and close it out.
Some users need access to the individual ticket email address. Now techs can copy the unique ticket email with one tap.
Adding non-working time has long been a feature of our main desktop app. We’ve now included this option on our mobile solution. Techs are now able to submit non-working time through the mobile app.
• Create invoices on the go
• Mobile: Filtered Searches on todos, time logs, accounts, locations, and queues
• Add CC option when Closing tickets
We’re working hard to make it easier for you to run your business and we're really excited to continue to improve SherpaDesk. Let us know what other features you would like to see on SherpaDesk to help you succeed.
Eugene & the SherpaDesk Team