An IT Superhero’s Quick
Guide to RMM Software
Remote work has quickly become the new norm and, for IT leaders, this presents a whole new crop of security and logistical challenges. How can you possibly manage and protect all your endpoints when they’re in a hundred different places? Enter RMM software: Your new favorite sidekick.
What is RMM?
Remote monitoring and management (RMM) software
is a solution that allows IT pros to manage and monitor endpoints across multiple users. It gives you insight into information like:
• If a user’s antivirus is out of date
• If an asset is underperforming
• If equipment is approaching its end-of-life
69% of managed service providers believe RMM is critical for small-to-medium-sized businesses.1
Who Needs RMM Software?
RMM software is best for IT pros who need to...
• Manage several laptops, servers, and other hardware assets
• Help non-technical remote end-users solve tech issues
• View the status of all devices and machines at once
• Quickly restrict or grant access and permissions
• Take control of endpoints via remote access
• Automate daily tasks to boost efficiency
• Remotely patch vulnerabilities
Basically, it gives you and your team superpowers.
What are the Benefits of RMM?
Five of the top benefits of RMM software include...
1 Arms you with data for more informed decision-making
2 Allows you to monitor everything at once
3 Assists in reducing downtime and lost revenue
4 Promotes improved cybersecurity and compliance
5 Helps you be more proactive and efficient
What to Consider When
Choosing RMM Software
Top three things to consider when selecting your RMM solution:
• Integrations • Customization • User Experience
Success in an Increasingly Remote World
Remote work is here to stay, and it’s crucial your IT is set up to support the new normal. By investing in a reliable RMM software solution, you can ensure you’re prepared for whatever’s next.
Ready For Your New Sidekick?
Learn more about the SherpaDesk and NinjaRMM integration!
SOURCES [1] Datto 2019 State of the MSP Report
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