Top Tech Turkeys of 2023

By: Nick Saraev on 11/22/23 12:41

Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data ...
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System

By: Nick Saraev on 11/15/23 10:19

Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a ...
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Five Communication Tips to Deal With Difficult Callers

By: Jessy Smulski on 11/8/23 11:03

By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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IT Helpdesk Automation: A Game Changer For MSPs

By: Nick Saraev on 11/1/23 20:28

As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased ...
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Halloween Horror Stories: IT Disasters MSPs Can Learn From

By: Nick Saraev on 10/25/23 13:52

Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. ...
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Mistakes MSPs Make With IT PSA Software (and How To Avoid Them!)

By: Nick Saraev on 10/18/23 16:31

Professional Services Automation (PSA) software is changing how MSPs manage core business functions worldwide. The global market for PSA solutions has reached over $10 billion and ...
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Get Smart: Invoicing & Contracting

By: Patrick Clements on 10/11/23 22:17

By Patrick Clements (SherpaDesk's Co-Founder & CEO) No one has ever said that being an entrepreneur or managing an MSP is easy; you have multiple customers, and each customer has ...
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Ask Our CEO: Creating A Winning Sales Strategy For Your Tech Startup

By: Patrick Clements on 10/4/23 20:42

By Patrick Clements (SherpaDesk CO-Founder & CEO) Why do tech startups fail? Misunderstanding the market? Mismanagement of funds? Poor product design? I believe those are all ...
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