A Time Tracker App Can Improve Productivity

If your significant other told you they were going to use a time tracker app to see how long it took you to complete your daily tasks, what would your first thought be? Probably: ...
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Smart Contracting

SherpaDesk's Smart Contracting Feature With SherpaDesk’s Contracts feature you can set up multiple recurring invoices for your customers. Each contract can include ...
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How to Retain Your Customer Support Staff

by Jordie Black One of the most significant issues you’ll have as a help desk manager is working out effective ways to ensure you retain your customer support staff.
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13 Top Jobs in Tech & IT

For 2018 and Beyond Technology isn’t just a fast-growing industry — technology powers every sector of the economy. Even if an organization doesn’t sell a tech product or service ...
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Your Future Depends On Taking Big Risks

Q&A with Reddit’s VP of EngineeringNick Caldwell It’s a crossroads that nearly every IT professional reaches at some point in their career: stay with the safe, steady, reliable ...
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July Tech News Roundup

Here's Some Tech News That Caught Our Attention This Month. 1 - Why does the tech community support universal basic income? (Because AI Bots are taking over?) 2 - IBM is ...
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Tales From IT Helpdesk Hell (Vol II)

IT Helpdesk techs are a special breed of superhero. Instead of capes, they don glasses and a headset. Instead of a radioactive spider bite or science experiment gone wrong, their ...
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Advanced AI Bots: Enemies Or Saviors?

"The development of full artificial intelligencecould spell the end of the human race.” - Stephen Hawking It was like something out of a campy sci-fi thriller or an episode of
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