Help Desk Software That Will Delight Your Customers
When your clients face a roadblock, they feel like the walls are caving in. Give them an easy way to report issues with ongoing updates about how your team is solving it.
Help reduce stress and become your customers’ go-to support team.
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Easily Capture Time & Billable Hours
Discover freedom and flexibility in your day with easy time tracking on every device.
Integrate your hours directly to your projects or accounts and seamlessly bill them straight into your accounting solution.
Keeping things organized and easy to bill.
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Invoicing That Blows Your Mind
Transform time entries into invoices automatically, and send them to your customers using our online invoicing software. Our streamlined solutions can help you manage unique payment arrangements too.
Enjoy out-of-the-box integrations with Freshbooks, QuickBooks Online, and QuickBooks Premier. We don’t help you spend the extra money you collect. But we bet you'll put it to good use.
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A Project Management Tool That Makes
You Feel Warm And Fuzzy
SherpaDesk project management is a home for all things necessary to run a successful business operation.
Create a client profile, organize projects by profile, communicate inside of projects with your team or customers, attach assets, create project or client To-Do lists, track time and invoice directly to your accounting software.
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Know Where And Who Is
In Charge of Assets
World-class customer support begins with having control of your business parts.
Log devices, attach them to projects and agents, see who used what last and where it went using easy asset management. Plus, easy access to historical data.
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Smarter Insights That Drive Business
Generate data-rich reports and get key insights to manage resources effectively using our customizable reporting engine. Make data-driven decisions about staffing and gain visibility into your customers to ensure rapid payment for your services.
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White Label Feature
Set up your SherpaDesk instance using your own company’s domain and email address. With full vanity URLs and ticket replies coming from your brand's email domain, your customers will enjoy a seamless branded experience when working with you and your team.
Custom Domains: Our SherpaDesk custom domain feature allows you to create full vanity URLs for your portal. You will be able to set up your instance on a branded subdomain for your users and technicians to access.
e.g., https://Help.YourCompany.com
Custom Email Domai: With SPF and DKIM setup, you will be able to set up inbound and outbound emails from SherpaDesk to run under your own domain.
e.g., @Tickets.YourCompany.com
“We have used SherpaDesk for a few years now and the transition has been seamless. The company holds itself to a high standard that they continuously achieve. They continue to make us happy with our decision to go with them.”
JESSIE WILLIAMS
Tier One Technician at Chattanooga Times Free Press
