In the face of this increased demand, one efficiency-boosting approach gaining traction is the implementation of IT helpdesk automation. Yet, many MSPs have been slow to adopt this innovation. This article will examine the impact of IT helpdesk automation on MSPs and why those lagging behind should consider embracing this technology.
At one point, MSPs only handled basic maintenance tasks such as fixing server issues and reinstalling software. However, as their role has expanded significantly, it now involves handling multiple critical functions like:
Efficiently managing increasing workloads with less room for manual errors has become a pertinent issue. To address this challenge, MSPs have automated repetitive, mundane helpdesk tasks such as password resets, ticket sorting, and tracking, as well as alerts and reporting. This streamlines operations and allows IT professionals to focus on more complex issues.